质保与退换货条款

感谢您选择成为 BAi的用户。BAi 始终秉持“客户第一”的原则，杜绝任何套路和欺诈行为，为每一位用户提供高效、快速、优质的服务。为确保广大绣花从业者轻松实现创业梦想，以下是关于质保的坦诚说明：

质保声明

BAi 公司销售的 THE MIRROR、THE VISION、THE VISION(2Heads) 系列绣花机，均为经过严格测试的合格产品，符合产品技术参数标准、测试及出厂条件。

若您在质保期内购买的机器出现无法正常修复的质量问题，我们承诺提供快速退换货流程，确保用户无任何经济损失。

质保条款

整机免费质保

  • 免费质保期限：自签收之日起，整机享有 一年免费质保。
  • 适用范围：在质保期内，如经技术检测确认机器故障系因配件质量问题引起，我司将无偿更换相关故障配件。此类配件包括但不限于旋梭、剪刀、针杆、驱动块、压脚及电控系统内的各类电子元件。

附带配件的质保

  • 随机附带的功能性配件（如成衣绣框、成衣臂、帽圈、帽座、平绣框等）享受 一年免费质保。若配件在质保期内出现非人为因素导致的质量问题，我司将提供相应的更换服务。

刺绣耗材的质保范围

  • 随机附带的刺绣耗材（如线材、布料等）因属消耗品，且实际使用情况复杂，故不包含在质保范围内。

终身免费售后服务

  • 所有购买我司产品的客户均可享受 终身免费售后服务，确保在使用期间获得持续的技术支持和使用指导。

保修方式

  1. 零配件更换服务：

    符合保修条件的，我司免费寄送所需配件至全球任意国家（通常 3-7 天内送达，最长不超过 10 天）。

  2. 线上教学指导：

    提供一对一专业线上指导，即使无经验的用户也能顺利完成配件更换，快速恢复机器正常运行（首推线上服务以节省上门服务时间和费用）。

  3. 上门服务（收费）：

    在本地工程师服务范围内可提供上门服务，收费标准依据距离详见附表，需提前预约。未覆盖区域暂不提供上门服务保障。

退货条款

详情参照退换货政策

二手机质保说明

  • 质保条款：转卖或购买二手机器的客户，同样享受 终身免费售后服务。但需更换的配件享有的免费质保期限，自机器出厂日期起计算，为期 一年。
  • 过保服务：
    • 所有配件均为官方原厂平价供应，杜绝高价销售行为。一经发现第三方授权店违规，公司将取消其授权资格。
    • 提供全系列机器型号的零配件选购及快速运输服务。
    • 继续免费提供线上维修指导，确保用户顺利完成故障排查与修复。

客户责任

为保障双方权益并提升服务质量，客户需履行以下义务：

  1. 新用户培训：

    无绣花机使用经验的客户，应在收货后第一时间预约教学服务，加入技术售后陪伴群组，获得专业指导。

  2. 异常反馈：

    机器运行中出现异常或疑问时，需及时反馈给服务团队，避免因误操作导致机器损坏。

  3. 增值服务：

    如需了解刺绣辅料、打版软件或绣花生意运营知识，我们将提供额外支持，助力业务快速成长。

  4. 协作义务：

    享受免费线上指导时，需配合工程师进行操作检查。若因个人原因无法完成，可选择付费上门服务或寻求亲友协助。

  5. 规范退换货：

    享受退换货服务时，需确保机器清洁、配件齐全，避免运输过程中的二次损坏。

  6. 使用维护：

    需保持机器使用环境干燥、清洁，避开极端条件，并定期维护保养以延长机器寿命。

法律与责任声明

  1. 对于恶意骗取退款的行为，BAi 保留追究法律责任的权利，并永久取消该用户的购买资格。
  2. 如果未经 BAi 代表事先明确批准而对机器进行篡改或修改，或者序列号被更改或删除，则此有限保修将失效。此有限保修不适用于软件。
  3. 根据本保证，BAi的责任仅限于修理或更换有缺陷的部件或整个产品，在任何情况下，BAi 责任均不得超过索赔产品的购买价格。任何针对BAi的索赔都必须在中国江苏省无锡市梁溪区的法院系统进行。本有限保证是唯一的。所有其他明示或暗示的保证，包括适销性和针对特定用途的适用性的暗示保证，均在此被排除。根据适用法律不得排除的任何暗示保证，在此仅限于保证期限。在任何情况下，BAi 均不对任何间接、特殊或后果性损害（包括数据或利润损失）负责，即使 BAi 已明确告知此类损害的可能性。购买者在其所在司法管辖区内可能还享有其他权利。
  4. 禁止任何形式的私下收费或特殊关系维护行为，一经发现将严肃处理相关责任人。

BAi 公司始终坚持“客户第一，诚信为本”的服务宗旨，用心守护每位用户的权益，致力于提供高效、透明的售后体验。如有任何疑问，请随时联系我们的售后团队！

Warranty and Return Policy

Thank you for choosing to become a user of BAi. BAi always adheres to the principle of “customer first”, eliminating any tricks and fraudulent behavior, and providing efficient, fast, high-quality service for every user. In order to ensure that major embroidery practitioners to easily realize the dream of entrepreneurship, the following is a frank explanation of the warranty.

Warranty Statement

THE MIRROR、THE VISION、THE VISION(2Heads) series embroidery machines sold by BAi are qualified products that have undergone strictly tested to meet the standards of product technical parameters, testing and factory delivery.

If the machine you purchased during the warranty period has a quality question that cannot be repaired properly, we promise to provide a fast return and exchange process to ensure that users do not have any economic loss.

Warranty Terms

Warranty for the Whole Machine

  • Warranty Period: From the date of receipt, the whole machine enjoys one-year free warranty
  • Coverage: During the warranty period, if it is confirmed by technical inspection that the failure of the machine is caused by the quality of the parts, our company will replace the relevant faulty parts free of charge. Accessories include, but are not limited to, rotary hook, scissors, needle bar, drive block, presser foot and various electronic components in the electronic control system.

Warranty for accessories

  • Randomly attached functional accessories (such as garment hoops, brackets, cap hoops, cap station, flat embroidery frames, etc.) enjoy a one-year free warranty. If there is any quality question that is not caused by human factor during the warranty period, we will provide the corresponding replacement service.

Warranty coverage of embroidery consumables

  • Random embroidery consumables (such as threads, fabrics, etc.) are not included in the warranty because they are consumables and their actual use is complicated.

Lifetime Free After-sales Service

  • All customers who purchase our company's products can enjoy lifetime free after-sales service to ensure continuous technical support and usage guidance during the usage period.

Warranty Methods

  1. Spare Parts Replacement Service:

    For those that meet the warranty conditions, our company will send the required accessories free of charge to any country in the world (usually delivered within 3 - 7 days, and the longest time will not exceed 10 days).

  2. Online teaching guidance:

    Provide one-on-one professional online guidance, even if inexperienced users can successfully complete the replacement of parts, quickly restore the normal operation of the machine (online service is recommended first to save the time and cost of on-site service).

  3. On-site Service (Chargeable):

    On-site service can be provided within the service scope of local engineers. The charging standard depends on the distance. See the attached table for details. Advance reservation is required. For areas not covered, on-site service guarantee is not provided temporarily.

Return and Exchange Terms

Please refer to the Return and Exchange Policy for details.

Used Machine Warranty Description

  • Warranty terms: Customers who buy used machines also enjoy lifetime free after-sales service.However, the free warranty period for the accessories that need to be replaced is calculated from the factory date of the machine and lasts for one year.
  • Out-of-warranty Service:
    • All accessories are supplied at the official original factory price through the official website, and any behavior of high-price sales is prohibited. Once a third-party authorized store violates the regulations, the company will cancel its authorization qualification.
    • Provide spare parts purchase and fast transportation service for the whole series of machine models.
    • Continue to provide free online maintenance guidance to ensure that users successfully complete malfunctions troubleshooting and repair.

Customer Responsibilities

To protect the rights and interests of both parties and improve the service quality, customers need to fulfill the following obligations:

  1. New User Training:

    Customers without experience should make an appointment for teaching services as soon as they receive the machine and join the technical after-sales support group and obtain professional guidance.

  2. Abnormal Feedback:

    When there are abnormalities or questions during the operation of the machine, it is necessary to timely feedback to the service team to avoid machine damage caused by misoperation.

  3. Value-added Services:

    If you want to know about embroidery consumables, digitizing software or the operation knowledge of the embroidery business, we will provide additional support to help your business grow rapidly.

  4. Cooperation Obligation:

    When enjoying free online guidance, it is demanded to cooperate with engineers for operation inspection. If it cannot be completed due to personal reasons, you can choose paid on-site service or seek the assistance of relatives and friends.

  5. Standardized Return and Exchange:

    When enjoying the return and exchange service, it is required to ensure that the machine is clean and the accessories are complete to avoid secondary damage during transportation.

  6. Use and Maintenance:

    Keep the machine in a dry and clean environment, avoid extreme conditions and conduct regular maintenance to extend the service life of the machine.

Legal and Liability Statement

  1. BAi reserves the right to pursue legal liability for malicious refund fraud behaviors and will permanently disqualify purchase on this user.
  2. This Limited Warranty will become void if the machine has been tampered with or modified without the prior express approval of a BAi representative, or if the serial number has been altered or deleted. This Limited Warranty does not apply to software.
  3. According to this warranty, BAi's liability is limited to repairing or replacing defective parts or the whole product. In No case, exceed the purchase price of the product, as to which the claim is made. Any claim against BAi must be brought in the court system of Liangxi District, Wuxi City, Jiangsu Province, China. This Limited Warranty is THE ONLY ONE. All other warranties expressed or implied, including the implied warranties of merchantability and fitness for a particular purpose are hereby excluded. Any implied warranties that may not be excluded under applicable law, are hereby limited to the duration of the warranty. In no event will Ricoma be liable for any indirect, special, or consequential damages (including loss of data or profit), even if BAi has been expressly advised of the possibility of such damages. The purchaser may also have other rights in their home jurisdictions.
  4. Any form of private charging or special relationship maintenance behavior is prohibited. Once found, the relevant responsible persons will be seriously dealt with.

BAi has always adhered to the service tenet of "Customer First, Integrity-oriented", carefully safeguarded the rights and interests of each user and is committed to providing an efficient and transparent after-sales experience. If you have any questions, please feel free to contact our after-sales team at any time!