退换货政策
我们承诺为您提供高质量、高性能的产品。如果您对购买的商品有任何不满意，请随时联系我们的客户服务团队，我们将竭诚为您提供帮助。
退货及退款政策
如需退货，请参考以下标准：
- 已支付预付款但未发货：可申请退回 预付款。
- 已支付全款但未发货：可申请 全额退款。
- 已支付全款且已发货但未签收：需扣除 订单金额20%作为往返运费，剩余款项退款。
- 已支付全款且已发货并签收：非质量问题不支持退货或退款。
我们承诺在收到退货后15天内处理退款或提供解决方案，偏远地区最多不超过30天。
退货流程
- 请确保退回的商品保持完整，包含所有附件、包装及相关文件。
- 退货商品到达后，我们会立即检查其状态，并通过电子邮件通知您审核结果。
- 退款申请审核通过，款项将按原支付方式退回。
换货政策
- 我们提供1年零件与人工保修。如商品存在质量问题或在运输过程中损坏，您可以申请更换为同型号产品。
- 换货时，请提供完整的商品包装及相关购买凭证。
- 如果因库存不足或其他特殊情况无法完成换货，我们将为您提供全额退款，确保您的权益得到保障。
重要提醒
换货仅适用于商品在交付前损坏或使用过程中因产品质量缺陷无法修复的情况。如需了解更多详情，请参考我们的质保政策。
如果您有任何疑问或需要进一步帮助，请随时与我们联系，我们将竭诚为您提供帮助！
Return and Exchange Policy
We are committed to providing you with high quality, high performance products. If for any reason you are not satisfied with your purchase, please feel free to contact our customer service team and we will be happy to assist you.
Return & Refund Policy
For returns, please refer to the following criteria:
- Prepayment paid but not delivered: a refund of the prepayment can be requested.
- Paid in full but not delivered: a full refund can be requested.
- Paid in full and delivered but not signed for: 20% of the order amount will be deducted for round-trip shipping and the remaining amount will be refunded.
- Paid in full and shipped and signed for: no returns or refunds for non-quality issues.
We promise to process the refund or provide a solution within 15 days after receiving the return, up to 30 days for remote areas.
Return Process
- Please ensure that returned items remain intact with all accessories, packaging and related documentation.
- Once the returned item arrives, we will immediately check its status and notify you of the review result via email.
- Once the refund request is reviewed and approved, the refund will be returned in the same manner as the original payment.
Exchange Policy
- We offer a 1 year parts and labor warranty. If the goods have quality problems or are damaged during transportation, you can apply for a replacement with the same model.
- When exchanging the product, please provide the complete package of the product and the relevant proof of purchase.
- If the exchange cannot be completed due to insufficient stock or other special circumstances, we will provide you with a full refund to ensure that your rights and interests are protected.If the exchange cannot be completed due to insufficient stock or other special circumstances, we will provide you with a full refund to ensure that your rights and interests are protected.
Important Reminder
Exchanges are only applicable if the item is damaged before delivery or if the item cannot be repaired due to product quality defects during use. For more details, please refer to our warranty policy.
If you have any questions or need further assistance, please feel free to contact us and we will be happy to help you!